FAQs Page
For any inquiries, please refer to our Frequently Asked Questions page. This section provides answers to common questions from both current and past clients. If you’re unable to find the information you’re looking for, feel free to reach out to us via chat, text, or email. Kindly note that response times may vary between 24 to 48 hours, depending on the method of communication.
1
Do you offer consultations for new clients?
Yes, we provide consultations exclusively for new and transfer clients to discuss your hair goals and assess the best services for your needs.
2
What are your operating hours?
Our studio is open from 1 PM to 9 PM on weekdays and from 8 AM to 5 PM on Saturdays. We are closed on Sundays.
3
What types of loc services do you offer?
We specialize in a wide variety of loc services, including traditional loc maintenance, styling, color treatments, and loc extensions. We do not provide male haircuts, but 2 barbers in-house have their booking system. Please contact us for that information.
4
How far in advance should I book my appointment?
We recommend booking your appointment at least 1-2 weeks in advance to secure your preferred date and time. Last-minute appointments are available but may be subject to limited availability and an extra $35 charge.
5
Do you require deposits for appointments?
Yes, all appointments require a deposit, which is applied toward your total service cost. The deposit amount is based on the service price.
6
How can I book a last-minute appointment?
For last-minute appointments, clients must submit a request form with an additional fee of $35. For holiday appointments, the additional fee is $65.
7
What services do you provide for kids?
We offer a range of services for children, including Loc Retwist, Wash & Go, Silk Press, and other natural styles. Please note that we do not service children under 10 years old.
8
Do you offer any seasonal promotions or special offers?
Yes, we run seasonal promotions and special offers, such as discounts on select services or packages. Keep an eye on our website and social media for the latest updates and promotions!